Full Support products will have new and up-to-date product documentation.See below for the support level descriptions: The ESET Knowledgebase team only maintains and updates product documentation according to the new End of Life policy and support level descriptions. The Customer Advisory gives detailed descriptions of the following major End of Life issues that ESET users need to address immediately:ĮSET Knowledgebase product documentation includes all Knowledgebase articles and Online Help. We have also published Customer Advisory 2020-0010. In addition, the landing page will be continuously updated to include the latest upgrade scenarios related to End of Life. It provides step-by-step instructions for all product upgrade scenarios that arise from our updated End of Life policy. The landing page is the primary resource for those seeking assistance with their ESET product’s upgrade or migration. To ensure the highest level of support for your ESET security product, upgrade or migrate to the latest version using our new End of Life landing page. The support levels for our products are now: Full Support, Limited Support, and End of Life. On July 1, 2020, ESET updated our End of Life policy to discontinue the use of Basic Support. Last Updated: July 22, 2020, 5:00 PM CET News End of Life Policy Update
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